Question 1

What is your return policy?

Accepted Answer

Returns are handled on a case by case basis. If there is anything wrong with your product, please let us know right away so we can resolve the issue!

Reach us at info@rencarie.com

Question 2

What about shipping?

Accepted Answer

Shipping is assessed by the weight of your order. In most cases, small orders ship for approximately $7 to the continental United States.

All orders over $75 ship for free.

Question 3

Why is the first burn of a candle so important?

Accepted Answer

On the first burn of a new candle, the candle should be lit long enough for the wax to be melted the entire width of the vessel. From your point of you, the entire top of the candle should look like a puddle. This step avoids future tunneling and maximizes the longevity of your candle.

Question 4

Can you create custom orders?

Accepted Answer

Absolutely!  Please reach out to us info@(info.rencarie@gmail.com)rencarie.com to discuss options, timelines, and rates.

Question 5

Do you offer wholesale?

Accepted Answer

Yes. Please contact us at info@(info.rencarie@gmail.com)rencarie.com

Question 6

How can I reach you?

Accepted Answer

Reach out to us at info@rencarie.com

Question 7

Where else can I find you online?

Accepted Answer

You can find us on 
instagram @rencariegifts
facebook @rencariegifts

Question 8

Where can I find you in store?

Accepted Answer

If you would like to see our candles in person, you can find us at 
Serendipity - 363 Main Street Murphys, CA
Olive Crush Farm's Provisions - 8C California Street, Valley Springs CA 
Mar-Val Supermarket - 55 South Highway 26, Valley Springs CA

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